Effective Date: October 17, 2025

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Who We Are & When This Notice Applies

This Notice of Privacy Practices (“Notice”) explains how Docs Contacts (“Docs,” “we,” “us,” or “our”) may use and disclose your Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and your rights regarding that information.

This Notice applies when Docs acts as (or on behalf of) a HIPAA-covered health care provider in connection with prescription verification, dispensing of prescribed contact lenses, telehealth support related to your prescription, or other treatment, payment, or health care operations (“Services”). When HIPAA does not apply, your information is governed by our website Privacy Policy.

Our Duties

Under HIPAA, we are required to:
Maintain the privacy and security of your PHI, Provide you with this Notice describing our legal duties and privacy practices. Follow the terms of the Notice currently in effect. Notify you following a breach of unsecured PHI as required by law.

Some states may require additional protections for certain health information; where applicable, we will follow the more protective law.

How We May Use and Disclose Your PHI

We may use or disclose your PHI without your written authorization for the following purposes. Below are examples (not every use or disclosure is listed).

Treatment

To verify your contact lens prescription with your eye-care provider.
To dispense your prescribed lenses and coordinate your care.
To consult with other providers involved in your care.

Payment

To bill for products and services and obtain payment or reimbursement.
To confirm eligibility or benefits with your vision plan (if you direct us).

Health Care Operations

Quality assessment and improvement, audits, legal, regulatory, and compliance activities.
Training, credentialing, business planning, and general administrative purposes.
Customer support related to prescriptions and dispensing.

Public Health & Safety

To report adverse events, product issues, or recalls.
To help prevent or control disease.
To report suspected abuse, neglect, or domestic violence as required by law.

Health Oversight & Law Enforcement

To health oversight agencies for audits, inspections, or investigations.
In response to a court or administrative order, subpoena, or similar lawful process.
To locate a missing person or report a crime in limited circumstances.

Coroners, Medical Examiners, and Organ Donation

To assist with identification or determining cause of death.
For organ, eye, or tissue donation or procurement as authorized by law.

Research

For approved research when an institutional review board or privacy board has reviewed the protocol and established appropriate safeguards, or as otherwise permitted by law.

To Avert a Serious Threat

To prevent or lessen a serious and imminent threat to health or safety.

Specialized Government Functions & Workers’ Compensation

For national security, military, or correctional institution needs as permitted.
To comply with workers’ compensation or similar programs.

Persons Involved in Your Care & Disaster Relief

With your permission (or when permitted), we may share limited PHI with a person involved in your care or payment for your care.
To help notify family or others responsible for your care in an emergency.

Uses and Disclosures Requiring Your Written Authorization

We will obtain your written authorization before using or disclosing your PHI for most marketing communications (unless an exception applies). Any sale of PHI.

Other uses/disclosures not described in this Notice.

You may revoke an authorization in writing at any time, except to the extent we have already relied on it.

Your Rights Regarding Your PHI

Right to Access, Inspect, and Copy

You may request to inspect or obtain a copy of your PHI (including electronic copies where maintained electronically). We will respond within 30 days (with one 30-day extension if needed). Reasonable cost-based fees may apply as permitted by law.

Right to Request an Amendment

If you believe your PHI is incorrect or incomplete, you may request an amendment. We will respond within 60 days(with one 30-day extension if needed). If we deny your request, we will explain the reason and how to submit a statement of disagreement.

Right to an Accounting of Disclosures

You may request an accounting of certain disclosures of your PHI made in the past six years (excluding disclosures for treatment, payment, and health care operations and certain other exceptions). One accounting per 12-month period may be provided at no charge; reasonable fees may apply for additional requests.

Right to Request Restrictions

You may request restrictions on how we use or disclose your PHI for treatment, payment, or operations. We are not required to agree, except you may require us not to disclose PHI to a health plan for payment or operations if the PHI relates solely to an item or service you (or someone on your behalf) paid for in full out-of-pocket and disclosure is not otherwise required by law.

Right to Request Confidential Communications

You may request that we communicate with you in a specific way (for example, at a different mailing address, email, or phone number). We will accommodate reasonable requests.

Right to a Paper Copy

You may request a paper copy of this Notice at any time, even if you agreed to receive it electronically.

Right to Choose a Personal Representative

If you have given someone medical power of attorney or if someone is your legal guardian, that person may exercise your rights regarding your PHI. We will verify the person’s authority before taking action.

Right to Breach Notification

You have the right to receive notification if a breach of your unsecured PHI occurs, as required by law.

How to Exercise Your Rights or Ask Questions

To submit a request (access, amendment, accounting, restrictions, confidential communications) or to ask questions about this Notice:

Email: privacy@docscontacts.com
Mail: Docs Contacts — 870 N High St. Columbus, Ohio, 43215USA

We may need to verify your identity and, when applicable, the authority of any personal representative.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health & Human Services (HHS), Office for Civil Rights.

Docs Contacts (no retaliation):
Email: privacy@docscontacts.com
Mail: Docs Contacts — 870 N High St. Columbus, Ohio, 43215USA

HHS Office for Civil Rights:
Learn how to file a complaint at:
https://www.hhs.gov/hipaa/filing-a-complaint/index.html

We will not retaliate against you for filing a complaint.

Changes to This Notice

We may update this Notice from time to time. When we do, the Effective Date at the top will change and the revised Notice will apply to all PHI we maintain, including PHI created before the change. We will post the updated Notice on our website and provide copies upon request.

Contact Information

Docs Contacts, LLC — Privacy Office
Email: privacy@docscontacts.com (privacy requests & complaints)
Support: hello@docscontacts.com (general inquiries)
Website: docscontacts.com
Mailing Address: 870 N High St. Columbus, Ohio, 43215 USA

You may print this Notice at any time for your records.