Privacy policy
Last updated: October 17, 2025
This Privacy Policy explains how Docs Contacts (“Docs,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit or purchase from docscontacts.com and related pages, features, and communications (the “Services”). By using the Services, you agree to this Policy and our Terms of Service.
Note on prescriptions: Certain information related to your vision care or prescription may be regulated under HIPAA when handled in connection with treatment, payment, or health-care operations. Where HIPAA applies, our Notice of Privacy Practices governs that information; otherwise, this Privacy Policy applies.
Information We Collect
You provide:
Identifiers & Contact: name, email, phone, shipping/billing address, date of birth (if needed to verify prescriptions/age).
Account & Orders: login credentials, order history, preferences.
Prescription & Doctor Info: prescription details, eye-care provider information, images you upload (e.g., prescription photos).
Payment: payment card details are processed by our payment processors; we do not store full card numbers.
Communications: emails, chat, SMS (where applicable), and survey responses.
Automatic collection:
Device/Usage: IP address, cookie IDs, device and browser type, pages viewed, referring/exit URLs, timestamps.
Cookies/Tags/SDKs: to keep you signed in, remember preferences, analyze performance, prevent fraud, and (where permitted) support advertising/retargeting.
From third parties:
Prescription verification partners and eye-care providers (to verify prescriptions as required by law).
Payment, shipping, analytics, and advertising partners (e.g., transaction and delivery status, aggregated performance data).
How We Use Information
We use information to:
Fulfill orders & provide support, including prescription verification and delivery updates.
Operate and improve the Services, including debugging, analytics, and research.
Personalize your experience and recommendations (with consent where required).
Communicate about orders, accounts, service changes, and—if you opt in—marketing.
Prevent fraud, secure our Services, and comply with law (including the Fairness to Contact Lens Consumers Act).
Recruit (if you apply for a job).
How We Share Information
We do not sell personal information. We may share as follows:
Service Providers/Processors: hosting, storage, payment processing, email/SMS, security/fraud prevention, analytics, fulfillment/shipping, prescription verification.
Health-care Providers/Verification Services: to verify prescriptions and comply with applicable law.
Insurance (if you direct us): to process benefits/claims.
Advertising/Analytics Partners: to measure performance and, where permitted, to show more relevant ads; see Your Choices.
Legal/Safety: to comply with law or protect rights, property, or safety.
Business Transfers: as part of a merger, acquisition, or asset sale.
Your Choices
Marketing communications:
Unsubscribe via email links or contact us. You’ll still receive transactional messages (e.g., order emails).
SMS (if applicable): reply STOP to opt out.
Cookies and advertising controls:
Manage cookies in your browser. Some features may not work without them.
Use platform tools (e.g., Google Ad Settings, browser add-ons) and device settings (e.g., “Limit Ad Tracking” / “Allow Apps to Request to Track”).
Data Retention
We retain personal information as needed to fulfill orders, provide the Services, comply with legal/record-keeping obligations (e.g., order/prescription records), resolve disputes, and enforce agreements.
Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure.
Children’s Privacy
The Services are not intended for individuals under 18. We do not knowingly collect personal information from children under 18. If you believe a child provided information to us, contact us to request deletion.
California Privacy Rights (CCPA/CPRA)
Categories collected: identifiers (e.g., name, email, IP), commercial data (orders), internet/activity data, geolocation (approximate, where enabled), user content (uploads), employment/education data (applicants), and—in limited contexts—health/prescription information related to order verification.
Sources: you, your devices, health-care providers/verification partners, service providers, analytics/ads partners.
Purposes: see How We Use Information.
Sale/Share: We do not sell personal information. We may share limited data for cross-context behavioral advertising as defined by CPRA (e.g., with ads/analytics partners).
Opt-out of “sharing”: adjust cookie/ad settings and email privacy@docscontacts.com with the subject “Do Not Share My Personal Information.”
Your CPRA rights:
Know/Access: the categories/pieces of personal information we collect, use, and disclose.
Delete: request deletion (subject to legal/operational exceptions).
Correct: request correction of inaccurate personal information.
Non-discrimination: we won’t discriminate for exercising your rights.
How to exercise: Email privacy@docscontacts.com or hello@docscontacts.com. We will verify your identity. You may designate an authorized agent; we may require proof of authorization and identity verification.
Sensitive personal information: We do not use sensitive personal information to infer characteristics about you.
EEA/UK Privacy (GDPR) – If You Are in the EEA/UK
Legal bases: We process personal data where necessary to perform a contract (order processing, support), based on legitimate interests (fraud prevention, analytics, site operation), consent (where required for marketing/cookies), and legal obligations (tax, regulatory).
Your rights: access, rectification, erasure, restriction, objection, portability, and withdrawal of consent (where processing is based on consent).
International transfers: Your data may be processed in the U.S. We rely on appropriate safeguards (e.g., standard contractual clauses) where required.
To exercise rights, contact privacy@docscontacts.com.
HIPAA & Prescription Information
When we handle your vision prescription and related information in connection with treatment, payment, or health-care operations, HIPAA may apply. In those cases, our Notice of Privacy Practices governs how Protected Health Information (PHI) is used/disclosed and explains your HIPAA rights. Where HIPAA applies, the NPP controls; otherwise, this Privacy Policy applies.
Third-Party Services & Links
The Services may link to or integrate with third-party sites and apps (e.g., payment processors, analytics, marketing platforms). Their privacy practices are governed by their own policies.
Changes to This Policy
We may update this Policy from time to time. Material changes will be posted with an updated Effective Date. Your continued use of the Services after changes constitutes acceptance.
Contact Us
Docs Contacts
Email: hello@docscontacts.com (general) | privacy@docscontacts.com (privacy & rights requests)
Website: docscontacts.com
Mailing Address: 870 N High St. Columbus, Ohio, 43215 USA
If you have questions about this Policy or our data practices, please contact us.
